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1. Overview
JoseHome is a property marketplace that helps visitors discover listings, save properties, make enquiries and manage property listings. This policy applies to our website, account features and related support channels.
2. Information we collect
We may collect information you provide directly, including:
- Account details such as your name, email address, phone number and profile information.
- Property listing details, photos, pricing, location details and messages submitted by sellers.
- Enquiry details and other information you choose to share when contacting a property owner or support.
We also collect limited technical information needed to operate the service, such as browser and device data, request logs and session information. Cookies and similar technologies help us keep your session secure and remember service preferences.
3. How we use information
We use information to provide and improve JoseHome, including to:
- Create and secure accounts, authenticate users and prevent misuse.
- Display listings, process property enquiries and help sellers manage their listings and leads.
- Respond to support requests, troubleshoot issues and communicate important service updates.
- Understand how the service is used so that we can maintain, protect and improve it.
4. When information is shared
Some information is shared as part of marketplace features. For example, a seller's listing details are public, and information needed to handle a verified enquiry may be shared with the relevant property owner. We may also use service providers that help operate JoseHome, or disclose information where required to comply with law, enforce our terms or protect people and the service.
5. Your choices
You can review and update information available in your account profile and seller dashboard. You may also ask questions about your information or request account assistance through our contact and help page. We will handle requests in accordance with applicable law and our legitimate operational requirements.
6. Security and retention
We use reasonable safeguards designed to protect information from unauthorised access, loss or misuse. No method of transmission or storage is completely secure. We retain information for as long as it is needed to provide the service, meet legal obligations, resolve disputes and enforce agreements.
7. Changes to this policy
We may update this policy when our services or legal requirements change. The latest version will always be available on this page, together with its updated date.
8. Contact
For privacy questions or requests, please use the contact and help page and include enough detail for us to identify your account safely.